Emotional Intelligence in Signage
Using the 20:20 format (also known as pecha-kucha) Daniel Pink, a staff editor at Wired talks about improving signage through the use of empathy. He has two tenets:
Demonstrate Empathy
Encourage Empathy
With 20 slides at 20 seconds each he explains the concept clearly.
It strikes me that we could use these techniques when writing the messages that come out of our apps, making them more friendly. Isn't that what Flickr do with the kitten pictures they show during outages?
Comments
Kudos on three accounts. First, for introducing the concept of 20:20 as a presentation style. Second, for pointing out Daniel Pink's "Emotional Intelligence in Signage". Third, for linking it to how we feedback to users in our software, particularly when things go wrong.
Posted by: Peter Murray | May 13, 2008 04:54 PM